May 3, 2018 •
Recent, Research •
by Rana Khaled Arafat
From “Letters to the editor” to comments on news websites and social media pages: audience feedback can take many forms. But does it also affect how readers see a story? Can negative comments from readers even undermine the credibility...
Read article
March 22, 2017 •
Ethics and Quality, Recent, Research •
by Marisa Torres da Silva
Online comments, still the most widely-used medium for audience participation and public engagement in mainstream news websites, continue to pose complex challenges to newsrooms. Concern about the poor quality of comments – whether...
Read article
